Question of the Week
Question: "A friend sent me an email with a picture of us at our high school reunion. However, instead of seeing the photo, all I saw was a red X. I could not get the photo to appear. What's wrong?"
Answer: This question fits right in with our new Photo Training Program that we talked about above!
There are a number of reasons the photo our customer was expecting to see didn't show up.
1) The picture was sent as a part of the email and not an attachment. When a picture is sent inside the text area of an email, what appears there is in HTML format (like a webpage). Unfortunately, some email servers strip out all HTML code (to protect against viruses) and that eliminates the picture.
2) The picture was originally on a server but has since been moved.
3) The picture is on a server but your email is blocking pictures from the sender. (You can usually click a bar at the top of the email and allow the photos to download and show up in the email.)
As an example of #3 - this email contains pictures which are on our server. If you can see them, then they are not being blocked by your email client. If you see Xs, then look for a place to allow photos to show!
4) Finally, it's possible that the person sending you the photos did something wrong and that's why you're seeing the red X.