Question Of The Week

August 5, 2018

Dear Valued Customer,


Please, please, please!  I know you're busy but please take a few minutes and read this entire email.  It's packed with important information.  Please don't just skip over things!


1)  Did you sign up for our security alerts?  If you did, please proceed to #2.  If not, let me explain:  I really get annoyed when a company sends me email after email during the week.  Because of this, I try very hard to not send more than one email - the Question of the Week email - a week.  But, sometimes, there are security issues that you should know about.  As a way of not annoying everyone on our mailing list, I've created a special list called Security Alerts.  If you want to get these extra emails - which could be 1 or 2 for a week and then maybe nothing for a number of week, please subscribe.  You do that by scrolling down to the very bottom of this email.  Find where it reads "Update Subscription Preferences" and click there.  Put a check mark in the list labeled "Security Alerts."  You can also choose to get the Microsoft Word or the Microsoft Excel Tip of the Month, if you aren't getting those already.
Click Update Profile.  That's it!  If you don't want to receive the security alert emails, don't do anything!


2)  Once again, this reminder:  Microsoft and/or Apple will NEVER call you, they will NEVER cause a window to appear on your device warning you that it's infected and you should not turn it off or you'll lose everything.  These are SCAMS. 


3)  If you're a Remote Technical Support customer, we're repeating our information about our new software.  If you already have it, you can zip past that information!


4)  Please be sure to read our Question of the Week below!


5)  Have a fantastic week. 



If you're a Remote Technical Support customer, we are changing to new software.  If you have our old software (4KCC Remote Support icon), you can log in at your convenience and we will install the new software for you.  We will also remove the old software.

Once the software is installed, when you go to log into us during regular hours, double-click the icon labeled "4KCC Help Portal."  When the software starts up, you will get an window with two choices.  Do NOT click on "Enter a Session Key."  Instead, click on "Describe your issue."  When you do, another window appears.  There's a drop-down menu at the top.  Click and choose the reason you're logging in.  Then, type your name and phone number. Finally, click "Next" and you'll be connected to us!

(Click on the three images below to see what we mean!)

If you aren't a RTS customer and need help, you can go to and follow the instructions to log into us.  Hopefully, you'll decide to join the RTS program!


Summer Hiatus - Next Seminar

Our summer seminar break continues!  There will be no seminar in August (but we will have webinars).  Our next seminar will be Saturday, September 8, 2018.  The seminar title is "I Am Not A Crook" and it will be from 10:00 a.m.-12 Noon.  


Question of the Week

Question: "I have a tablet and a smart phone.  I seem to do most everything on them.  Do I still need a regular computer?"


Answer:  If you've ever been to one of my live seminars, you may already know the answer to this week's question.  The answer is the Microsoft Answer - it depends!

It is true that you can do many, many computing procedures on a smart phone or a tablet.  There are apps to get to your bank, to your favorite restaurant and, of course, you can do email.  For many of these things, a smart phone or tablet are fine.

However, there are limitations to tablets and smart phones - mostly in storage space.  If you create a lot of documents, etc., a notebook (a.k.a. laptop) or a desktop may be needed just because of space considerations.  Another issue is screen size.  I don't know about you but as I get older, a prefer the larger screen. 

If you're considering giving up your computer and just sticking with a tablet or a smart phone, I'd encourage you to give me a call and let's toss the idea around.