Question of the Week
Question: "More and more sites online, especially financial sites are asking for my cell phone number. Why?"
Answer: The customer asking the question this week is absolutely correct. Security online has become such a problem and computer users continue to use insecure passwords. So, companies are using a two-step method of resetting passwords and regaining access to accounts. Here's how it works:
Under security settings for many websites, you enter your cell phone number.
If your account gets compromised or you forget/lose your password, you can reset the password. In the middle of the reset process, the website will send a text (some sites will allow an actual phone call) to the cell phone with a reset number. This number can only be used one time. You then enter the reset number into the process of obtaining a new password and you're able to proceed.
The idea is that if a hacker is trying to take over your account, they (hopefully) won't have your cell phone.
With this in mind, you should check the security section of your various accounts and make sure your cell phone number is up-to-date. One of the problems we run into is that people change their cell phone numbers and the website wants to call the old number which they no longer can access.
This two step method is the way to go and it's a faster way to recover your account than other methods.