Question of the Week * September 8, 2016
 
 
 
 
Dear --FNAME--,

Our next seminar is THIS SATURDAY, September 10, 2016.  Find all the details below.

September webinars have been announced.  Find all the info below.

Summer hours have ended.  Please see below for our Winter hours.

Support for Windows Vista ends next year - April, 2017.  If you are still using a Windows Vista computer, it's time for a new computer.  Be sure to check with us as we get some awesome deals on desktops, laptops and all-in-ones.

Just a reminder:  we issue special information that comes out between the Question of the Week email via our blog.  You can check it out HERE.

Please consider sharing this email via social media and/or by forwarding in email.  Thanks.

John
772-408-4425
877-651-3939
www.4kcc.com
 
 
 
 
 
The summer hiatus is over!  Our September seminar is THIS Saturday, September 10th. At this seminar, we're going to look at changes that have taken place in the computing world since our last seminar in June.  There's lots to talk about so we hope you'll join us!


Here's all the info you need:

What:    September Seminar: Don't be "Just on Par" With the King

When:    Saturday, September 10, 2016 * 10:00 a.m.-12 Noon

Where:    Trinity United Methodist Church Fellowship Hall    
                2221 NE Savannah Rd., Jensen Beach, FL  34957 (click for map)

Cost:        $8 per person
 
 
 
 
 
September Webinars
We're having two webinars in September.  Here is all the info you'll need:


Windows 10: An In-Depth Look At Cortana
Wednesday, September 21, 2016 * 3:00 p.m. 

In this webinar, we are going to look more closely at how to use Cortana in Windows 10.  There are a myriad of things you can do using this assistant and we're going to spend 30 minutes learning all about them.  Remember to sign up even if you can't make the actual webinar but want the follow-up information. 
This webinar, like all our webinars, is free so please invite your friends, family and co-workers to sign up, too.  Sign up HERE.

The iPhone: Photos
Thursday, September 22, 2016 * 2:00 p.m.

In this, our second all-smart phone webinar, we'll look at the many ways you can use and manipulate photos on your iPhone.  We promise you'll learn something new no matter what your iPhone Photo skill level!  If you have an iPhone or are thinking about getting one, then this webinar is for you!  Remember to sign up even if you can't make the actual webinar but want the follow-up information. 

This webinar, like all our webinars, is free so please invite your friends, family and co-workers to sign up, too.  Sign up HERE.
 
 
 
 
Question of the Week

Question:  "I'm a Remote Technical Support customer and I know I sometimes log in for stupid things.  I often wonder: as our computer guru, what frustrates you the most when working with customers like me?"

Answer:   First, let me say that I'll never claim the title of "computer guru!" I learn tons of new things every day when I work on computers.  No one can know everything in the computing business - I promise you that!  But, thanks for the compliment.  

I can tell you that the number one frustration for me is passwords.  I can't tell you the amount of time wasted when someone doesn't know their password for email, bank sites, etc.  I often have spent 45-60 minutes just helping someone reset their password.  Right along with that is when a person can't correctly answer the security question they set up or they no longer have the phone number/email address they originally put into the account as a backup.

Here are some things to consider regarding passwords:
  • All email accounts have a password.  Sometimes people will tell me that their email doesn't have a password - it does!  Their computer may be storing the password and it's been so long since they put a password in, they've forgotten.  But, ALL email accounts have a password.
  • You should NEVER store your passwords in a document on your computer unless the document is encrypted.
  • You should review all your accounts that use passwords and make sure you know the answers to the security questions.  Also, make sure you still have the phone number and/or backup email account listed.
  • If you have a lot of passwords (I have over 250 secure passwords), you should use a program which stores your passwords for you - like RoboForm.
  • Do NOT use the same password for everything.
  • Passwords should be secure.  (See our blog posting: HERE)

 
 
 
 
 
 
 
 
                
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