Relationships are built and maintained by positive encounters with others and, of course, communication is key.
At UCS we try to connect with others every way we can. As you read earlier we push communications through many avenues: our website, social media, weekly blogs, quick hit emails, and these quarterly newsletters.
We also want to always be available when folks reach out to us. People like to communicate in many different ways and we do our best to be accessible to everyone—clients, consumers, patients, or perspective clients—in whatever method is most comfortable to them. (It gets a little trickier when we communicate with consumers [patients] because of all the laws we must follow—some that haven’t changed since the 1970s when they were first enacted. Think about how communication has changed since then!) If you are a person who enjoys person to person contact our office is open 8:30-5, M-F. Come in and say hi. We also are available via phone, email, fax, or snail mail.
Have you ever been pursued by a vendor that was personable and attentive until they got your business and then crickets? It can be so frustrating! At UCS all clients are assigned their own Client Service Liaison who they can contact by either phone or email with questions or information regarding their account or the collection process.
Looking for info after hours or wanting a quick-easy way to retrieve data on your accounts? Then Client Access is for you!
Client Access is a website clients can use to access information 24/7. It can be reached by going to our website www.unitedcreditservice.com and clicking the client login button or by going directly to the website: https://www.unitedcreditservice.com/client-login/ . Credentials to Client Access are assigned after a partner agreement (contract) is signed and, for security purposes, expire after 75 days without a log in. So, if you haven’t accessed the site recently please reach out to your Client Service Liaison to get your account login reset. Once logged in, you will have access to: Account Status Reports, Closed Reports, Placement Acknowledgements, and Collection Summary. You will also have access to our New Account Placement Form that you can save to your desktop and print.
Looking for quick easy ways to send new placements? We can accept them via email, fax, or snail mail—whatever’s clever—we are open to suggestions. For our larger clients we also have the ability to accept them electronically with the touch of a button through a secure FTP site.
UCS also has the ability to work with clients through a VPN. This allows us to work directly on a client’s system to access data or make notes and updates on an account.
We all have our own preferred method of communication and ways to pay. That’s why we offer patients as many ways as possible to settle their debts. We accept all payment types including: ACH, checks, credit cards, debit cards and of course cash. If consumers prefer non-verbal methods of communication they can also go to our website and make a payment without talking to a representative.
We must never stop trying to find creative solutions, technologies, or services that create value for the Company or our clients is one of our guiding principles. This is why we are in the process of updating our website to include a lot more information about us and what we do, why we have big plans for Client Access by providing more information on the site and its ability to be interactive with its users, and why we hope to launch a new service soon that will allow consumers the ability to negotiate payment plans and terms with a virtual collector online.
Communication is the key to the connections and relationships we strive to make and keep. We are here for you!