Question of the Week
Question: "I have a Windows 10 computer and I just purchased a new printer. I plugged the printer into the computer via a USB cord and Windows 10 automatically installed the printer. Without me doing anything, I could print in just a few minutes. That was great! However, when I push the SCAN button on the printer, nothing happens. What's wrong?"
Answer: As Microsoft's Operating Systems have moved from one version to the next, the software has gotten much better at automatically installing peripheral equipment, like printers. In the "old days," you would need a disc with printer software to get your printer going.
When Windows 8 first appeared, there was a shift. (And this has continued with Windows 10.) More and more printers would install automatically. The software would automatically go online, find the print driver for the printer, download it and install it. Voila! You could print!
Unfortunately, only the print driver installs-no software for scanning or any other functions of the printer. So, what's the answer for scanning? You need to visit the printer manufacturer's support site and download the Windows 10 full printer package. (This is a free download.) That package will include the software for scanning, etc.
A word of caution: do NOT "Google" or "Bing" search for the drivers for your printer. These types of searches are havens for hackers' fake pages. Instead of getting the drivers you want, you'll get malware, adware and maybe even viruses. If you need software for your printer, you should always go to the manufacturer's support site.